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If the homeseeker has already signed for a new property and had not made their status inactive at the time you purchased their contact details, please contact [email protected] providing the necessary details and stating 'Refund' in the subject line.
Once this has been verified with the homeseeker, the refund will be applied to your card that you made the purchase on. The homeseeker can also proactively email [email protected] to speed this process up.